Refund Policy

On some products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@powerunitcoaching.com Please note that returns will need to be sent to the following address: Power Unit Coaching LLC, 1000 Brickell Ave, Ste 715, Miami, FL 33131

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@powerunitcoaching.com

Digital Download products and/or Training Access

There is no refund at all on any digital products. You will receive access to the product training platform for the amount of time that was stated on the product description you purchased. If you have any trouble or problems accessing the digital content you have purchased, please contact us at team@powerunitcoaching.com immediately. We answer emails Monday-Friday, 9 AM - 5:00 PM Central Time. If you have not received product access or links within 48 hours of purchase, it is imperative that you email us immediately at team@powerunitcoaching.com and inform the Company that you have not received the link.

If you have not sent an email to notify the Company that you have not received the link and the email was delivered to your email address, the digital assets are deemed fully delivered.

Please be advised that any and all agreements for downloadable/digital products, Power Unit Coaching, eBooks, and other Chastin J. Miles digital products are NOT subject to cancellation, refund, or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto-renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full.

ALL BUILD-OUT FEES AND SET-UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT.

Agreements with a 30 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees.

By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. including that you agree to do not do a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.

Canceling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 60 days, or the account is paid delinquently for two consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.

If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at team@powerunitcoaching.com during the hours of 9 AM – 5 PM CST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.

Gift Certificates and Coupon Codes

If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are non-refundable and not eligible for exchange or store credit.

Physical Product Damages and issues

Please inspect your physical product upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like digital products, memberships, courses, personalized or autographed items, or worn items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at team@powerunitcoaching.com

Private Access/Membership Purchases

Due to the nature of the content shared, there are no refunds for any private access or membership purchases. This includes all third-party access purchases and are not limited to Facebook Groups, Discord server, Twelve Touch, ChastinJMiles.com Training Portal, and Power Unit Coaching portal.

We reserve the right to terminate, cancel, or amend, any memberships at any time with no refunds given. If there is a contract with a given timeframe involved, there are no refunds for unused time or canceling prior to your term.

If you have any problems accessing the membership or access you have purchased please contact our Customer Support Department immediately at team@powerunitcoaching.com during the hours of 9 AM – 5 PM CST, Monday through Friday, so we can resolve the issue. Access or membership purchases do not grant rights to the buyer to share or resell login or access information in any way.

By making a membership or private access purchase, you are agreeing to all terms and conditions of our refund policy including that you agree to do not do a chargeback for any access provided, or for subscription logins that have been given. You also agree and acknowledge that you are paying based on a recurring subscription until canceled. Cancellation must be sent in writing to team@powerunitcoaching.com.

No charges can be reversed once charged for your recurring payment. Cancelation requests must be received no later than 3 days of your next charge.

Live Event Tickets

There are no refunds on any live event tickets. All ticket purchases are subject to availability without exception. Receipt of a confirmation of a ticket purchase does not guarantee that a seat will be reserved at the Event should an Event be sold out. If an Event is sold out, or in the venue host has subsequently limited the capacity, then Power Unit Coaching LLC reserves the right, in its sole discretion, to either roll over a ticket into the next scheduled Event, issue a store credit, or offer an Event substitution.

If the next Event is sold out, or close to full capacity, Power Unit Coaching LLC reserves the right to issue a store credit for purchase of the ticket instead of rolling the ticket over into the next Event. The decision will be based on availability and the type of ticket purchased, such as whether it was a free ticket, included in a bundle, or a ticket purchased without any restrictions.

All Events are subject to change and the location, date and venue may be changed at any time. If you have paid for airfare and hotel accommodations, Power Unit Coaching LLC is not responsible for those costs. All ticket purchases, gratis tickets, bundled tickets and promotional tickets are subject to availability. All tickets with restrictions are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of Power Unit Coaching LLC.

If you are unable to attend an Event, you may be eligible to receive a store credit on a ticket purchased without restrictions.

Within 15 days prior to the event, you may request a 100% credit at our online store, or you may use the credit for a future live event; however please be advised that this only applies to tickets that are purchased without restrictions. There is only one ticket change request per ticket or per purchase. We reserve the right to deny any subsequent ticket change requests. Any ticket purchased as part of an Agreement or with a promotional gift item, such as a “gift with purchase” is not subject to store credits. Again, ALL tickets are subject to cancellation, forfeiture, or rollover to another event at the sole discretion of Power Unit Coaching.

We reserve the right to terminate, cancel, amend, or substitute any tickets that were included as part of a bundle purchase. We also reserve the right to cancel or terminate any free tickets that were given as a bonus item.

To enter any Live Event, each individual must have their own valid Ticket. One Ticket is required per attendee and will only be valid on the day(s) of the Event and area(s) of the Event as indicated on the Ticket. Entry into the Event is limited to persons that meet the minimum age requirements on or before the day of the Event.

To enter a Live Event, you must be at least eighteen (18) years of age or older unless otherwise specified for a particular event. No one is permitted entry without a ticket (this means no small children on your lap and no babies).If children are permitted at an event, then each child or infant must have their own valid ticket and their own seat for capacity and Fire and Building Code capacity purposes.

All requests for credit must be submitted to team@powerunitcoaching.com at least 15 calendar days prior to the Event. Please note that Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.

If your ticket includes the purchase of a hotel room, the hotel room is non-refundable and non-transferable to another event. Any request for credit or to transfer the ticket to another event made less than 15 days before the event will be denied in accordance with this policy. Only tickets purchased without restrictions and not as part of a bundle or promotional giveaway are eligible to receive store credit.

Only tickets purchased without restrictions may be changed as a one-time courtesy for a future event or a store credit if the request is made in writing at least 15 days prior to the event. Any request made less than 15 days before the event will be denied.

There is a one-time change fee of 25% of the ticket price or $500.00, whichever is the lesser amount. All tickets are subject to availability and Power Unit Coaching LLC reserves the right, in its sole discretion, to change, move, refund, rollover or issue a store credit at any time if an event is sold out or close to full capacity.

If your ticket purchase comes with a free t-shirt as a promotional gift, please be advised that there are no refunds, no exchanges and no replacements for the ticket or the jersey.

ALL GIFTS WITH TICKET PURCHASE ARE SUBJECT TO AVAILABILITY AND WHILE SUPPLIES LAST.

If we do not have your size or we have run out of merchandise, there is no monetary value attached to t the promotional item. As the t-shirts
are custom made by a third-party vendor, there may be small variances in sizes and as such we cannot offer exchanges for fit. Once your ticket is purchased, you will receive a tracking number for the shipment of your t-shirt. As this is a promotional item, the tickets are nonrefundable and nontransferable. If you have not received your t-shirt within 14 days of receiving the tracking order you must advise us to order your replacement t-shirt. Certain sizes are limited in quantity so we cannot guarantee that your replacement t-shirt will be the same size you originally ordered.

If more than 15 days pass from the day you receive your tracking order and you have not informed us that you have not received your
t-shirt, you must make your own claim with the carrier and we are under no obligation to send a replacement t-shirt.

If you do not attend the event and request a credit AFTER the date of the event, you will be denied store credit and your ticket is deemed forfeited as we did not have the opportunity to resell that ticket and the Company lost that revenue. All requests for store credit must be in writing and occur 15 days prior to the date of the event.

In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.

If your live event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 60 days prior to the event or the ticket is considered forfeited, and you will not receive any store credit for the value of the ticket.

Any ticket that was received as part of a Power Unit Coaching, Team Power Unit, eXp Realty, LLC or affiliate purchase is nontransferable and nonrefundable. Those tickets must be used within the allotted timeframe in the contract, or they are forfeited. These tickets are non-transferable and non-refundable. Once you have redeemed the ticket and/or reserved your seat for the event, they may not be canceled or changed to any other event at a future date. They may not be exchanged for any item and are not eligible for store credit.

All tickets are non-transferable without notifying Customer Service to transfer the ticket for you.

At the event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.