Terms of Use

Effective Date: September 30, 2025

Please read these Terms of Use ("Terms") carefully before using PULSE Intelligence, Power Unit University, or any other services provided by Power Unit Coaching LLC ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms outline the rules and policies for using our platforms, including free trial terms, billing practices, content usage, AI features, third-party integrations, and legal provisions. They are designed to be clear and fair so you understand your rights and responsibilities as a user.

1. Services Covered

These Terms apply to all services provided by Power Unit Coaching LLC, including:

- PULSE Intelligence: AI-powered productivity platform for real estate professionals, including:

Daily Action Planning

AI Business Advisor

AI Appointment Setter (outbound calling)

AI Role-Play Simulator

Content Studio (social media and marketing content generation)

Market Intelligence

Performance Scorecard

Third-party integrations (Google, Meta, LinkedIn, Zoom, CRM, Microsoft 365)

- Power Unit University: Online coaching and training platform with courses, educational materials, and community features

All references to "the platform," "the service," or "our services" include both PULSE Intelligence and Power Unit University.

2. Account Registration & Eligibility

2.1 Account Creation

To use our services, you must:

Be at least 18 years of age

Provide accurate, current, and complete information during registration

Be a real estate professional or business owner (for PULSE Intelligence)

Maintain the security of your account credentials

Notify us immediately of any unauthorized access to your account

2.2 Account Security

You are responsible for:

Maintaining the confidentiality of your password and account information

All activities that occur under your account

Ensuring no unauthorized persons access your account

Using strong, unique passwords and enabling two-factor authentication when available

We reserve the right to suspend or terminate accounts that show signs of unauthorized access or security breaches.

3. Membership & Free Trial Policies

3.1 Free Trial Eligibility

We may offer free trials (typically 7-14 days) to new users to evaluate our services:

PULSE Intelligence Starter Plan: Free forever with limited features

PULSE Intelligence Pro Plan: May include free trial period

Power Unit University: 14-day free trial available

Free Trial Terms:

No credit card or payment information required for Starter Plan

Pro Plan trials may require payment information but will not be charged during trial

Each individual is entitled to one free trial per service unless otherwise specified

All standard Terms and Conditions apply to trial users

3.2 Access During Trial

During any free trial period:

You have access to the features specified for that trial tier

All content usage rules and restrictions apply

AI features may have usage limits

All data protection and privacy policies apply

3.3 End of Trial

For PULSE Intelligence Pro Plan:

If payment information was provided, your trial will automatically convert to a paid subscription unless you cancel before the trial ends

You will be notified via email before the trial period expires

Cancel at least 48 hours before trial end to avoid being charged

For Power Unit University:

Manual upgrade required; no automatic conversion to paid membership

Access terminates immediately when trial expires if no upgrade is made

You must manually select and purchase a subscription to continue access

4. Billing & Subscription Policies

4.1 Subscription Plans

Paid subscriptions are offered on a recurring basis:

PULSE Intelligence Pro Plan: $49/month (no contract)

AI Appointment Setter Add-On: $397-$997/month based on tier

Power Unit University: Monthly or annual plans as selected

Custom Enterprise Plans: Available upon request

4.2 Automatic Renewal

By subscribing to a paid plan, you authorize us to:

Charge your payment method on a recurring basis

Automatically renew your subscription at the end of each billing cycle

Charge at the same rate unless we notify you of price changes in advance

We do not send automatic reminders before renewal charges. It is your responsibility to manage your subscription and renewal dates.

4.3 Cancellation Policy

To avoid being charged for the next billing period:

Cancel at least 48 hours before your renewal date

Cancellation requests made less than 48 hours before renewal will take effect for the following cycle

You will still be charged for the upcoming renewal if you miss the 48-hour window

How to Cancel:

Through your account settings in the platform

By emailing [email protected]

By calling our support line during business hours

After Cancellation:

You retain access until the end of your paid period

No refund or prorated credit for remaining days in the billing cycle

All third-party integration connections remain active until period end

Data is retained per our Privacy Policy

4.4 No Refunds Policy

We maintain a strict no-refund policy:

No refunds or prorated credits for subscription fees already charged

This includes circumstances where you forget to cancel or change your mind

Cancellations do not entitle you to refunds for the current billing period

Payment disputes with your financial institution may result in immediate account termination

Exception – Technical Issues: The only circumstance under which refunds may be issued:

A verified technical problem originating with our platform (not your device or internet)

The issue prevents you from accessing the service for a significant duration

You must report the issue promptly via [email protected]

We will investigate and may, at our sole discretion, provide a prorated refund or credit

4.5 Price Changes

We reserve the right to modify subscription pricing:

Existing subscribers will receive 30 days' advance notice of price increases

Price changes will not affect your current billing cycle

Continued use after notification constitutes acceptance of new pricing

You may cancel before the new price takes effect to avoid the increase

4.6 Payment Methods

Payments are processed through secure third-party processors (Stripe, PayPal):

We do not store your full payment card details on our servers

You must keep your payment information current

Failed payments may result in service suspension

You are responsible for any fees charged by your financial institution

5. AI Features & Services

5.1 AI-Powered Tools

PULSE Intelligence provides various AI-powered features:

AI Business Advisor: Personalized coaching and recommendations

AI Appointment Setter: Automated outbound calling to prospects

AI Role-Play Simulator: Practice scenarios with AI characters

Content Studio: AI-generated social media and marketing content

Market Intelligence: AI-analyzed market data and insights

5.2 AI Usage Guidelines

When using AI features, you agree to:

Provide accurate information for personalized recommendations

Use AI-generated content responsibly and review before publishing

Not use AI features for illegal, fraudulent, or unethical purposes

Not attempt to reverse engineer or manipulate AI systems

Not use AI features to harass, spam, or deceive others

5.3 AI Appointment Setter Terms

Contact List Requirements:

You must have legal right to contact all individuals in uploaded lists

You comply with TCPA, Do Not Call Registry, and all telemarketing laws

You are responsible for obtaining proper consent before calling prospects

We may terminate service for abuse or regulatory violations

Call Recording & Monitoring:

All AI-generated calls may be recorded for quality assurance and training

You will receive call recordings and transcripts in your dashboard

You are responsible for compliance with state call recording laws

Some states require two-party consent for call recording

Liability for AI Calls:

You are solely responsible for the content and legality of AI-generated calls

We provide the technology; you control how it's used

You must ensure compliance with all applicable laws and regulations

You indemnify us against claims arising from your use of the calling feature

5.4 AI-Generated Content

Content Studio Output:

AI-generated content is provided as-is and should be reviewed before use

You are responsible for ensuring content accuracy and appropriateness

We do not guarantee content will achieve specific results or engagement

You own the rights to content you create using our tools, subject to these Terms

Content Accuracy:

AI may occasionally generate inaccurate or inappropriate content

Always review and edit AI-generated material before publishing

We are not liable for consequences of publishing unreviewed AI content

Report any concerning AI outputs to [email protected]

5.5 AI Training & Data Usage

We may use anonymized interaction data to improve AI performance

Your personal conversations are not used to train third-party AI models without consent

You can opt out of AI training data usage by contacting [email protected]

See our Privacy Policy for complete data usage details

6. Third-Party Integrations

6.1 Integration Authorization

PULSE Intelligence integrates with various third-party services:

Google Workspace (Calendar, Contacts)

Meta (Facebook, Instagram)

Zoom Video Communications

CRM platforms (Follow Up Boss, LionDesk, Chime, KvCORE, BoomTown, etc.)

Microsoft 365 (Outlook, Calendar, Contacts)

By connecting these integrations, you:

Grant us permission to access specified data from those services

Authorize us to perform actions on your behalf (posting, scheduling, etc.)

Acknowledge that you have the legal right to grant such access

Agree to comply with each third-party service's terms of use

6.2 Integration Data Usage

We access third-party data solely to provide our services:

Calendar data to schedule appointments and avoid conflicts

Contact data to populate calling lists and follow-up tasks

Social media accounts to publish content you create or approve

Meeting platforms to create video appointments

See our Privacy Policy for detailed information on how we handle integration data.

6.3 Integration Disconnection

You may disconnect any integration at any time:

Through your PULSE Intelligence account settings

Directly through the third-party service's security settings

By contacting [email protected]

When disconnected:

We immediately stop accessing data from that service

Features dependent on that integration will be unavailable

Existing synced data may be retained per our data retention policies

6.4 Third-Party Service Changes

We are not responsible for:

Changes to third-party APIs or service availability

Interruptions caused by third-party service outages

Changes to third-party terms of service or pricing

Data loss resulting from third-party service issues

We will make reasonable efforts to maintain integrations but cannot guarantee uninterrupted functionality.

7. Content Protection & Usage Restrictions

7.1 Ownership & Copyright

All content on PULSE Intelligence and Power Unit University is the exclusive property of Power Unit Coaching LLC or its licensors:

Videos, courses, training materials, and educational content

AI-generated templates, scripts, and frameworks

Software, algorithms, and AI models

Platform design, branding, and user interface

Market intelligence reports and data analysis

All content is protected by U.S. and international copyright laws.

7.2 License Grant

Your subscription grants you a limited, non-exclusive, non-transferable, revocable license to:

Access and use content for your personal business purposes

Generate content using our AI tools for your own use

Download materials explicitly marked as downloadable

Reference concepts and frameworks in your own business activities

7.3 Prohibited Actions

You expressly agree NOT to:

Recording & Copying:

Screen record, screenshot, photograph, or download course videos or content

Copy or reproduce any materials without express written permission

Create transcripts or summaries for distribution outside the platform

Use screen capture or recording software on our platform

Sharing & Distribution:

Share your login credentials with anyone else

Allow unauthorized persons to access content through your account

Post platform content on social media, YouTube, or file-sharing sites

Forward course materials to non-members via email or other means

Display content publicly or in group settings outside approved contexts

Commercial Use:

Resell, relicense, or redistribute any platform content

Create competing courses or coaching programs using our materials

Use our frameworks or methodologies in products you sell

Modify our content and present it as your own original work

Technical Interference:

Reverse engineer, decompile, or disassemble our software or AI models

Circumvent any access controls or security measures

Use automated tools to scrape or download content

Interfere with platform functionality or other users' access

7.4 AI-Generated Content Usage

Content You Create:

You own content you create using our AI tools

You may use AI-generated content in your business activities

You may publish AI-generated social media posts, emails, and marketing materials

Attribution to PULSE Intelligence is appreciated but not required

Templates & Frameworks:

Pre-built templates remain our intellectual property

You may use them as intended but not redistribute them

You may customize templates for personal use

7.5 Internal Community Sharing

Within official PULSE Intelligence or Power Unit University community features:

You may discuss course concepts with fellow members

You may share your personal experiences applying the material

You may NOT post actual copyrighted content (videos, PDFs, full lesson transcripts)

You may NOT share login credentials or attempt to give others access

7.6 Enforcement & Consequences

Violations of content protection rules may result in:

Immediate account suspension or termination without notice

No refund of subscription fees

Legal action for copyright infringement

DMCA takedown notices for publicly posted content

Claims for damages and attorney's fees

We actively monitor for unauthorized content sharing and take violations seriously.

8. Acceptable Use Policy

8.1 Prohibited Uses

You may not use our services to:

Violate any local, state, national, or international law

Harass, abuse, threaten, or intimidate others

Impersonate any person or entity

Transmit spam, unsolicited communications, or chain letters

Distribute malware, viruses, or harmful code

Infringe on intellectual property rights of others

Engage in fraudulent or deceptive practices

Interfere with platform security or functionality

Collect user information without consent

8.2 User Conduct

You agree to:

Use the platform in a professional and respectful manner

Comply with all applicable laws and regulations

Respect other users' privacy and intellectual property

Report violations of these Terms to [email protected]

Cooperate with investigations of suspected violations

8.3 Regulatory Compliance

For AI Appointment Setter users:

Comply with Telephone Consumer Protection Act (TCPA)

Respect Do Not Call Registry requirements

Obtain proper consent before calling prospects

Follow state-specific call recording laws

Comply with CAN-SPAM Act for email communications

For Content Studio users:

Comply with FTC endorsement guidelines

Follow platform-specific rules (Facebook, Instagram, LinkedIn)

Respect copyright and trademark laws

Include required disclosures for sponsored or affiliate content

Failure to comply with applicable laws may result in immediate termination without refund.

9. Data & Privacy

9.1 Privacy Policy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9.2 Data You Provide

You represent and warrant that:

You have the legal right to provide all data you upload or input

Contact lists uploaded for AI Appointment Setter comply with applicable laws

You have obtained necessary consents for any personal data you provide

Information you provide is accurate and not misleading

9.3 Data Security

While we implement industry-standard security measures:

We cannot guarantee absolute security of data transmitted over the internet

You are responsible for maintaining the security of your account credentials

Report any suspected security breaches immediately to [email protected]

See our Security Policy for detailed security practices

10. Disclaimers & Warranties

10.1 No Guarantees of Results

PULSE Intelligence and Power Unit University are provided for educational and productivity purposes:

We do NOT guarantee any specific business results or income levels

Success depends on many factors beyond our control (market conditions, your effort, experience, etc.)

Testimonials and case studies are not guarantees of typical results

Past performance by other users does not predict your future results

You acknowledge:

Your success or failure is your own responsibility

We provide tools and education, not guaranteed outcomes

Every user's situation is unique

External factors significantly impact real estate business results

10.2 "AS IS" Service Provision

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability

Fitness for a particular purpose

Non-infringement

Accuracy, reliability, or completeness of content

Uninterrupted or error-free operation

Security or freedom from viruses

10.3 AI Disclaimer

Regarding AI-powered features:

AI-generated content and recommendations are provided as suggestions only

AI may occasionally produce inaccurate, inappropriate, or nonsensical output

You must review all AI-generated content before use

We do not guarantee AI accuracy, completeness, or suitability

AI features continuously improve but may have limitations

10.4 Third-Party Integrations

Regarding third-party services:

We do not control or guarantee third-party service availability

Integration functionality depends on third-party APIs

We are not responsible for third-party service changes, outages, or data loss

Third-party services have their own terms and privacy policies

10.5 Market Intelligence Disclaimer

Regarding market data and intelligence:

Market data is provided for informational purposes only

Data accuracy depends on third-party sources

We do not guarantee completeness or timeliness of market information

Market intelligence should not be the sole basis for business decisions

Consult with appropriate professionals for specific advice

11. Limitation of Liability

11.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POWER UNIT COACHING LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:

Indirect, Incidental, or Consequential Damages:

Lost profits or business opportunities

Loss of data or information

Loss of goodwill or reputation

Business interruption

Cost of substitute services

Direct Damages in Excess of:

The amount of fees you paid to us in the six (6) months preceding the claim

For free users: $100 USD

11.2 Scope of Limitation

This limitation applies regardless of:

The legal theory (contract, tort, negligence, strict liability, or otherwise)

Whether we were advised of the possibility of such damages

Whether the limited remedy fails its essential purpose

11.3 Jurisdictional Variations

Some jurisdictions do not allow exclusion or limitation of certain liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11.4 AI Appointment Setter Liability

Specific to AI calling features:

We are not liable for consequences of calls made using our platform

You are solely responsible for compliance with telemarketing laws

We are not liable for claims arising from call content or recipient complaints

You indemnify us against regulatory fines or legal claims related to your call campaigns

12. Indemnification

You agree to indemnify, defend, and hold harmless Power Unit Coaching LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising from:

Your use or misuse of our services

Your violation of these Terms

Your violation of any applicable law or regulation

Your violation of any third-party rights, including intellectual property rights

Content you upload, generate, or publish using our services

AI Appointment Setter calls made using your account

Your integration with third-party services

Unauthorized access to your account due to your negligence

This indemnification obligation survives termination of your account and these Terms.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, you agree to:

Engage in good faith negotiations to resolve the dispute

Allow us 30 days to attempt resolution

13.2 Binding Arbitration

BY AGREEING TO THESE TERMS, YOU AND POWER UNIT COACHING LLC AGREE TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION, NOT IN COURT.

Arbitration Agreement:

Any controversy or claim arising from these Terms or our services shall be settled by arbitration

Arbitration will be administered by the American Arbitration Association (AAA)

The AAA's Commercial Arbitration Rules will apply

Arbitration will take place in Miami-Dade County, Florida, or via teleconference

Class Action Waiver:

You waive your right to participate in class actions or class arbitrations

You waive your right to a jury trial

All proceedings must be conducted on an individual basis

Arbitrator Authority:

The arbitrator may award any relief available in court

The arbitrator's decision is final and binding

Judgment on the award may be entered in any court with jurisdiction

13.3 Exceptions to Arbitration

Either party may bring claims in small claims court if they qualify, or seek injunctive relief for:

Intellectual property infringement

Unauthorized use or distribution of content

Violations of content protection provisions

Security breaches or unauthorized access

13.4 Arbitration Costs

Each party bears their own attorney's fees and costs

AAA filing fees and arbitrator compensation will be split equally unless otherwise determined by the arbitrator

If you prevail on claims that we initiated, we will reimburse your reasonable attorney's fees

14. Governing Law & Jurisdiction

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

14.2 Jurisdiction

To the extent any disputes proceed in court rather than arbitration:

You consent to the exclusive jurisdiction of state and federal courts located in Miami-Dade County, Florida

You waive any objections based on improper venue or inconvenient forum

14.3 U.S. Operations

Our services are intended for users in the United States

We do not specifically target international users

If you access our services from outside the U.S., you do so at your own risk

You are responsible for compliance with local laws in your jurisdiction

15. Term & Termination

15.1 Term

These Terms remain in effect for as long as you use our services or maintain an account.

15.2 Termination by You

You may terminate your account at any time by:

Canceling your subscription through account settings

Emailing [email protected]

Following the cancellation procedures in Section 4.3

15.3 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

You violate these Terms or any applicable law

You engage in fraudulent or abusive behavior

Your payment method fails or is disputed

We suspect unauthorized account access

We discontinue the service (with notice)

Required by law or legal process

15.4 Effect of Termination

Upon termination:

Your access to the platform will be immediately revoked

You will not be entitled to any refund of fees already paid

All licenses granted to you under these Terms will terminate

You must cease all use of our content and services

Provisions that by nature should survive (indemnification, disclaimers, limitations of liability, governing law) will remain in effect

15.5 Data After Termination

We may retain your data per our Privacy Policy and data retention obligations

You may request account deletion by emailing [email protected]

Deleted data cannot be recovered

Some data may be retained for legal, tax, or compliance purposes

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and Power Unit Coaching LLC regarding our services and supersede all prior agreements and understandings.

16.2 Modifications to Terms

We reserve the right to modify these Terms at any time:

Material changes will be communicated via email or platform notification

The "Effective Date" will be updated to reflect changes

Continued use after changes constitutes acceptance of revised Terms

If you do not agree to changes, you must stop using our services and cancel your account

16.3 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable:

That provision will be severed from these Terms

The remaining provisions will remain in full force and effect

The severed provision will be replaced with an enforceable provision that achieves the original intent

16.4 Waiver

Our failure to enforce any provision of these Terms:

Does not constitute a waiver of that provision

Does not waive our right to enforce that provision in the future

Does not waive our right to enforce any other provision

16.5 Assignment

You may not assign or transfer these Terms or your account without our written consent

We may assign these Terms or our obligations at any time without notice

These Terms bind and benefit the parties and their respective successors and assigns

16.6 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

Natural disasters

War, terrorism, or civil unrest

Government actions or regulations

Internet service provider failures

Pandemics or public health emergencies

Third-party service provider outages

16.7 Relationship of Parties

These Terms do not create a partnership, joint venture, or employment relationship

You are an independent user of our services

You have no authority to bind or represent Power Unit Coaching LLC

16.8 Notices

To Us:

Email: [email protected]

Mail: Power Unit Coaching LLC, 1000 Brickell Ave, Suite 715 #1364, Miami, Florida 33131

To You:

Email to the address associated with your account

Notice via the platform dashboard

Notices are deemed received when sent

16.9 Language

These Terms are prepared and executed in English. In the event of any conflict between English and any translation, the English version prevails.

17. Contact Information

If you have questions about these Terms or need assistance, contact us at:

Power Unit Coaching LLC
Email: [email protected]
Mailing Address: 1000 Brickell Ave, Suite 715 #1364, Miami, Florida 33131
Phone: 888-437-7978

18. Acknowledgment

BY USING PULSE INTELLIGENCE, POWER UNIT UNIVERSITY, OR ANY OF OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE:

Read and understood these Terms of Use in their entirety

Agree to be bound by these Terms

Reviewed our Privacy Policy

Are at least 18 years of age

Have the authority to enter into this agreement

Understand that these Terms constitute a legally binding agreement

Thank you for being part of the PULSE Intelligence and Power Unit University community. We look forward to supporting your growth and success within the bounds of these Terms.

Last Updated: September 30, 2025